Last Friday, entrepreneurs, marketers, and business leaders gathered at NetVerk, a stylish bar and restaurant in Oval Damansara, Kuala Lumpur, for an exclusive Biz Sharing & Networking: Boost Your Customer Engagement & Conversion with AI & Automation event organized by Stridec Malaysia. This event brought together industry experts and innovators to explore how ArtificiaI Intelligence (AI) and automation can enhance customer engagement and boost conversion rates. Attendees were treated to a range of insightful talks, engaging networking sessions, and actionable takeaways aimed at helping businesses stay competitive in the rapidly evolving digital landscape.

A Dynamic Audience of Business Leaders and Innovators

The event was designed for entrepreneurs, marketers, and decision-makers looking to understand the transformative power of AI and automation in business. With a focus on practical knowledge and real-world applications, the event attracted individuals who are eager to elevate their customer engagement strategies and drive measurable growth. Whether you’re a small business owner, a marketing professional, or part of a larger enterprise, the event provided an excellent platform to exchange ideas, learn from industry leaders, and network with like-minded professionals.

Session Topics: Cutting-Edge Insights on AI, Marketing, and Growth

The event featured a series of thought-provoking talks, each offering unique insights into the intersection of technology, customer engagement, and business growth.

1. AI Trends and How They Impact Your Marketing – Guest Speaker: Jean Ng

Kicking off the afternoon was Jean Ng, a recognized voice in the AI and LinkedIn community, who shared her expertise on the latest AI trends and their impact on marketing. She discussed how businesses can harness AI-driven solutions to personalize customer experiences, streamline marketing campaigns, and predict consumer behavior. Attendees learned how AI can optimize everything from content creation to customer segmentation, making it an essential tool for marketers looking to stay ahead of the curve.

2. Navigating Growth Capital – Victoria Ng, Partnerships Manager at Choco Up

Next, Victoria Ng from Choco Up delved into the world of growth capital and how businesses can navigate financing options to fuel expansion. She highlighted key strategies for securing funding, the importance of investor relations, and how automation tools can help manage finances and streamline business operations. Her session was especially valuable for startups and mid-sized businesses looking to scale up efficiently.

3. How to Manage Customer Retention with Loyalty Rewards – Vince Han, Senior Consultant at Eber

As customer retention becomes increasingly important in today’s competitive market, Vince Han of Eber shared actionable insights on leveraging loyalty rewards programs to drive customer loyalty and lifetime value. He explored how AI-powered loyalty systems can offer personalized rewards that resonate with individual customers, improving retention rates and increasing the likelihood of repeat business.

4. Marketing Ecosystem and Best Practices for Consumer Brands – Mary Pereira, Performance Marketer at Stridec

The final session, led by Mary Pereira from Stridec, provided an in-depth look at the marketing ecosystem and best practices for consumer brands. Mary discussed how brands can integrate AI tools into their marketing strategies to streamline workflows, optimize advertising efforts, and measure performance effectively. The session was packed with actionable tips on creating data-driven campaigns that can drive higher conversions and better customer engagement.

Networking and Collaboration: Building Valuable Connections

Following the sessions, attendees had the opportunity to network over light refreshments. The event fostered a collaborative atmosphere where participants could exchange ideas, share challenges, and discuss potential partnerships. Many attendees found this networking segment particularly valuable, as it allowed them to connect with experts and peers in the industry, creating opportunities for future collaboration and business growth.

Wrapping Up

The Biz Sharing & Networking event was a resounding success, offering attendees valuable insights into how AI and automation can transform their marketing strategies, improve customer engagement, and ultimately boost conversions. With a packed agenda, expert speakers, and a vibrant networking environment, the event proved to be an essential resource for businesses seeking to harness the latest technological advancements.

If you missed this event, be sure to stay tuned for future opportunities to connect with industry leaders and discover innovative strategies for business growth.

Don’t forget to use the following hashtags to stay connected and join the conversation:

#AIandAutomation #CustomerEngagement #MarketingTrends #BizNetworking2024 #Stridec #Eber #ChocoUp #AIinMarketing #BusinessGrowth #KualaLumpurEvents

On October 16, 2024, the Sheraton Petaling Jaya Hotel in Selangor, Malaysia, played host to a significant gathering of AI enthusiasts, industry leaders, and tech professionals at the HPE NVIDIA AI Day. Organized by Hewlett Packard Enterprise (HPE) and NVIDIA, the event brought together thought leaders and experts in artificial intelligence to discuss the future of AI innovation, particularly in the context of Malaysia’s rapidly growing tech landscape. The event, held at Ballroom 2, Level 3D of the Sheraton Petaling Jaya, offered attendees an opportunity to delve deep into AI trends, explore cutting-edge technologies, and learn about the collaboration between HPE and NVIDIA in advancing AI solutions for businesses across the region.

The target audience for the event included business leaders, IT professionals, AI developers, and anyone interested in harnessing the power of artificial intelligence to drive business transformation. With AI being a rapidly evolving field, the event provided attendees with invaluable insights into the latest advancements, practical strategies for AI adoption, and expert opinions on the future of AI in business and enterprise settings. The diverse mix of industry professionals attending highlighted the growing demand for knowledge on AI capabilities and how these technologies can be integrated to enhance business operations.

The event kicked off with a Welcome Address followed by a Keynote Speech that set the stage for a day of exciting discussions and insights. One of the standout sessions was the Dialogue on Harnessing the Transformative Potential of AI. This panel discussion focused on the practical applications of AI in various industries and how businesses can leverage AI to innovate, optimize processes, and create new revenue streams. The conversation emphasized the growing importance of AI in transforming traditional business models and highlighted the challenges that companies face in adopting and scaling these technologies.

Following the dialogue, a Tech Expert Keynote explored the in-depth details of the HPE x NVIDIA Partnership. This session offered a closer look at the strategic collaboration between the two tech giants and how their combined strengths in AI, cloud infrastructure, and high-performance computing can help businesses in Malaysia and beyond take advantage of the next generation of AI capabilities. The talk provided attendees with a clearer understanding of how the HPE-NVIDIA partnership could propel Malaysia’s AI innovation journey forward, from research to real-world implementation.

One of the most anticipated segments of the event was the session on Building Readiness for AI at Scale. This practical workshop-style discussion addressed the real-world challenges of integrating AI into enterprise IT stacks. Experts shared strategies and best practices for preparing organizations to scale AI initiatives, from ensuring the right infrastructure to fostering a culture of innovation and continuous learning. The session was especially valuable for organizations looking to accelerate their AI journeys while avoiding common pitfalls.

A key highlight of the event was the segment on NVIDIA’s Advancements in AI technologies, which gave attendees an in-depth look at the company’s latest developments in AI hardware and software. From AI-powered graphics processing units (GPUs) to advanced machine learning algorithms, NVIDIA’s innovations are at the forefront of enabling businesses to unlock the full potential of AI. This session demonstrated how NVIDIA’s solutions are not only helping organizations run AI workloads more efficiently but also providing the computational power needed to drive breakthrough innovations across various industries.

The event concluded with Closing Remarks and a Networking Lunch, where attendees had the chance to connect with peers, industry leaders, and experts in a relaxed environment. This networking session allowed for deeper conversations about AI strategies, implementation challenges, and opportunities for collaboration in the AI space. By the end of the day, participants left with a stronger understanding of how to navigate the evolving AI landscape and integrate AI into their businesses successfully.

Overall, the HPE NVIDIA AI Day was a resounding success, providing attendees with a wealth of knowledge, practical insights, and valuable connections that will help shape the future of AI in Malaysia and beyond. As AI continues to disrupt industries worldwide, events like this are critical in equipping professionals with the tools, strategies, and vision needed to stay ahead of the curve.

#HPEAI #NVIDIA #AIInnovation #FutureOfAI #MalaysiaAI #EnterpriseAI #AIEvolution #AIAdoption #AIinBusiness #TechPartnerships

On September 10, 2024, Freshworks hosted a dynamic and forward-thinking event, The Freshworks Experience, at the Grand Hyatt in Kuala Lumpur. Organized by Freshworks, a global leader in customer and employee experience software, the event brought together industry leaders, innovators, and business professionals eager to explore how artificial intelligence (AI) is reshaping the future of work. With a focus on transforming both customer and employee experiences, the event highlighted how AI can be leveraged to meet the evolving demands of modern businesses.

The event attracted a diverse audience, including business executives, IT professionals, customer service leaders, and HR specialists. These attendees were keen to understand how AI can drive operational efficiency, enhance service delivery, and improve overall organizational performance. The discussions were tailored for decision-makers across various industries, from telecommunications to finance, as well as companies seeking to implement or optimize AI solutions within their operations.

The day kicked off with an insightful Welcome Note from Francois Teo, Regional Director for Asia at Freshworks, setting the tone for the event by unveiling the significance of AI in today’s business landscape. The first keynote session was delivered by Simon Ma, Managing Director for Asia at Freshworks, who explored how generative AI (Gen AI) is elevating both employee and customer experiences. Ma emphasized how the integration of AI can empower businesses to offer personalized, seamless interactions, driving productivity and satisfaction.

Following the keynote, the audience gained valuable insights into strategic partnerships through the session on Partners in Delivering Hypergrowth, led by Matthew Khaw, Head of Focus Partner Sales at AWS ASEAN. Khaw explored how collaboration between technology providers and businesses can unlock new opportunities for AI adoption, helping companies scale rapidly and effectively.

One of the event’s highlights was a thought-provoking Panel Discussion moderated by Malcolm Koh, Head of CX Advisory at Freshworks APMEA. The panel, composed of key industry leaders such as Subash Cobi, AGM of Technology Architecture & Management at TMOne, Prabhuraajan Selvarajan, CIO at TimeDotCom, and Ts Izzat Aziz, CTO at Permodalan Nasional Berhad, delved into the new standards of AI-powered experiences. The discussion revolved around the practicalities of integrating AI to drive productivity, operational efficiency, and more effective decision-making. The panelists provided a range of perspectives on AI’s role in improving customer service, employee experience, and IT operations.

The event also included focused Customer Experience and Employee Experience sessions. These tracks showcased the tangible benefits AI is delivering in both areas. A Customer Spotlight session with Satesh Vasu, Head of Customer Service at TIME dotCom Berhad, provided real-world insights into how AI-powered tools have streamlined operations and enhanced customer service delivery. Vasu shared how AI has helped TIME dotCom adapt to evolving customer needs while reducing manual workloads and improving response times.

In the Employee Experience track, Kavitha Arumugam, IT Ops Team Lead at QI Group, shared her experiences in integrating AI into IT operations. Arumugam highlighted the ways AI has empowered teams to automate routine tasks, allowing them to focus on higher-value activities and improve job satisfaction. Both sessions were accompanied by Solution Showcases, where Freshworks’ experts, such as Zonaldson Quah and Sindhuja Jayaraj, demonstrated innovative AI-driven solutions that are transforming the customer and employee experience landscapes.

The event also offered insights into the future of AI adoption with detailed Business Transformation with AI presentations by Varun KR and Ramsundar Radhakrishnan, both Product Marketing Managers at Freshworks. These sessions provided attendees with a roadmap for successfully implementing AI solutions, from initial adoption to scaling and continuous optimization.

After a day of rich discussions and networking, the event concluded with a refreshing Drinks and Networking session, offering participants an opportunity to engage further with thought leaders and peers. The conversations continued well into the evening, solidifying the importance of AI in shaping the future of business operations and customer service.

The Freshworks Experience | Kuala Lumpur proved to be an invaluable event for anyone interested in exploring the transformative power of AI. As businesses look for innovative ways to stay ahead of the competition, understanding how to leverage AI for enhanced customer and employee experiences will be key to future success.

#FreshworksExperience #AI #GenerativeAI #CustomerExperience #EmployeeExperience #DigitalTransformation #FutureOfWork #Innovation #AIAdoption #Freshworks #KualaLumpurEvents #TechLeadership #AIForBusiness

On 11th September 2024, the St. Regis Hotel Kuala Lumpur played host to a high-profile gathering of thought leaders and experts in the fields of banking, insurance, and fintech for the AI in Finance: Current Applications & Future Trends conference. Organized by WISE AI and supported by key figures from Malaysia’s national blockchain and AI committees, the event brought together decision-makers from across Southeast Asia to explore how artificial intelligence is transforming the financial industry. The exclusive event featured top-tier speakers, insightful panel discussions, and groundbreaking insights into the future of AI-driven finance.

The conference attracted senior professionals from banks, insurance companies, and fintech firms, all eager to gain a deeper understanding of AI’s role in revolutionizing financial services. This curated audience was composed of C-level executives, technology directors, and decision-makers looking for the latest innovations that would empower their businesses in a rapidly evolving digital landscape. With financial technology becoming an integral part of modern banking and fintech, the event served as a pivotal forum for networking, knowledge-sharing, and exploring AI’s impact on the financial sector.

The event kicked off with a keynote address by Dr. Xiao Jing, Chief Scientist of Ping An Group in China, a global leader in AI-powered financial technology. Dr. Xiao, a distinguished expert with a wealth of experience in AI research and development, shared his insights on the integration of artificial intelligence into finance, healthcare, and urban governance. His address highlighted several benchmarks established by his team at Ping An, which has led the way in digital finance, smart healthcare, and smart city initiatives. Dr. Xiao’s speech provided a comprehensive overview of how AI is enhancing the financial industry, from automating processes to providing personalized financial services, and paved the way for a deeper dive into the specific applications of these technologies.

Following the keynote, Dr. Xiao engaged in a fireside chat, offering further elaboration on the trends shaping the future of AI in finance. He discussed how AI is not only improving efficiency and reducing operational costs but also creating new opportunities for financial institutions to provide innovative solutions to customers. Attendees had the opportunity to ask questions and gain invaluable perspectives on the challenges and opportunities ahead in the rapidly evolving landscape of AI-driven finance.

A highlight of the event was the session on Malaysia’s MyDigital ID, a national initiative aimed at enabling secure online identity verification. As digital identity becomes an increasingly important aspect of financial transactions, this session shed light on how the MyDigital ID system is empowering both consumers and financial institutions to navigate the digital economy safely and securely. Experts from the Malaysian government and key technology providers discussed the robust infrastructure supporting the initiative and how it will play a critical role in building trust and enabling secure digital interactions in the financial sector.

In the afternoon, a session titled WISE AI – Empowering Finance with WISE AI and OneConnect Financial Technology took center stage. WISE AI, a leading provider of AI-driven financial solutions, shared how their cutting-edge technology, in partnership with OneConnect, is transforming financial services. From enhancing fraud detection and risk management to improving customer experiences through AI-driven insights, the session highlighted the real-world impact of AI on financial services. OneConnect, listed on the New York Stock Exchange, demonstrated how AI technologies are creating smarter, more efficient financial institutions, helping them stay competitive in a rapidly changing environment.

Throughout the day, participants enjoyed ample opportunities to network with peers, exchange ideas, and explore potential partnerships. The lunch and networking session, in particular, offered a relaxed environment for forging valuable connections with leaders in the fintech, banking, and insurance sectors.

As the event wrapped up, it was clear that AI is not just a trend but a transformative force reshaping the financial industry. From secure digital identities to AI-powered finance solutions, the conference illuminated the ways in which AI is set to continue revolutionizing the sector in the coming years. The discussions and insights shared at the event served as a powerful reminder that those who embrace AI will be at the forefront of the future of finance.

For anyone looking to stay ahead of the curve, AI in Finance: Current Applications & Future Trends offered a unique opportunity to explore the emerging possibilities of artificial intelligence in the financial services industry. The event underscored the importance of embracing AI-driven innovations and provided valuable insights into how organizations can leverage these technologies to enhance operations, reduce risk, and improve customer experiences.

#AIinFinance #FutureofFinance #DigitalTransformation #Fintech #ArtificialIntelligence #BankingInnovation #WISEAI #MyDigitalID #FintechTrends #AIinBanking #FinancialTechnology